Cookie Casino Terms & Conditions

These Terms and Conditions govern access to and use of Cookie Casino, including its website, games, promotional offers, payment facilities, and related services. By creating an account or using the platform, you confirm that you have read, understood, and agreed to these Terms.

Please review these provisions carefully before playing. If you do not accept them, you must not register for or use Cookie Casino. Additional rules may apply to particular games, promotions, or payment methods and will form part of these Terms when presented to you.

Acceptance of Terms

These Terms create a binding agreement between you and Cookie Casino. They apply whenever you visit the website, open an account, deposit funds, participate in a game, claim an offer, or otherwise use the services.

By selecting an acceptance option during registration or continuing to use the platform after these Terms are displayed, you provide your consent to be bound by them. You are responsible for checking the current version before using the website, as the applicable version may change over time.

Eligibility

Cookie Casino is available only to individuals who are at least 18 years old. You must also be legally permitted to access online casino services in the place where you are located. It is your responsibility to determine whether your use of the platform is permitted.

Cookie Casino may restrict access from particular locations or decline an application where participation would create legal, operational, or regulatory concerns. You must not use the platform on behalf of another person or allow anyone under the minimum age to access your account.

Account Registration

You may hold only one personal account unless Cookie Casino gives written permission for an additional account. Registration details must be accurate, complete, and kept up to date. You must promptly correct information that becomes outdated.

Your login details are personal and must be kept confidential. You are responsible for activity carried out through your account unless you have notified Cookie Casino of unauthorised access without undue delay. Cookie Casino may ask you to change credentials or apply additional security measures where appropriate.

Account balances, rewards, and gameplay are personal to the registered account holder. Accounts must not be sold, transferred, rented, or operated for the benefit of another person.

Verification

Cookie Casino may carry out identity, age, address, payment, and security checks before or after registration. You agree to provide documents or information that is reasonably required for these checks and to ensure that supplied documents are genuine, current, and legible.

Verification may delay deposits, withdrawals, bonuses, or access to some features. If requested information is not provided within a reasonable period, or if information cannot be validated, Cookie Casino may restrict or close the account in accordance with these Terms.

Deposits

Deposits must be made using a payment method registered in your name or otherwise authorised for your use. Cookie Casino may reject, reverse, or review transactions that appear unusual, unauthorised, incomplete, or inconsistent with your account information.

You should deposit only funds that you can afford to lose. A deposit is not a guarantee of winnings, and you must not use the platform to store, move, or disguise funds. Payment providers may apply their own terms, processing times, and charges.

Cookie Casino may set minimum or maximum deposit amounts and may change those limits. Funds credited by mistake must not be used and may be removed from the account.

Withdrawals

Withdrawal requests are subject to successful verification, completion of any applicable wagering requirements, and review of the relevant transactions. Withdrawals will generally be returned through an approved method connected to the account, where available.

Cookie Casino may request additional information before processing a withdrawal. Processing times can vary because of internal checks, payment provider procedures, weekends, public holidays, or technical factors. You should ensure that your payment details are accurate before submitting a request.

Where an account contains funds resulting from a clear payment error, breach of these Terms, or fraudulent activity, Cookie Casino may withhold or recover the affected amount. Any applicable transaction fees or currency conversion costs will be handled as shown before confirmation or otherwise communicated to you.

Bonuses

Promotional bonuses, free plays, and other rewards are subject to the specific terms displayed with each offer. These terms may include eligibility conditions, qualifying deposits, minimum odds or game contributions, expiry dates, maximum reward values, and wagering requirements.

You may participate in a promotion only once per person, household, device, payment method, or other category stated in the offer rules. Cookie Casino may cancel a reward where eligibility conditions have not been met or where the promotion has been used in an abusive or misleading manner.

Bonus balances may not be withdrawable until all applicable requirements have been completed. If a promotion expires or is cancelled, associated bonus funds and related winnings may be removed to the extent permitted by the relevant promotional rules.

Acceptable Use

You agree to use Cookie Casino honestly, lawfully, and for personal entertainment. You must follow game instructions, payment requirements, security controls, and reasonable directions issued by Cookie Casino.

• Provide truthful information during registration and verification.
• Protect your account credentials and devices from unauthorised use.
• Use payment methods legitimately available to you.
• Report suspected errors, security incidents, or unauthorised transactions promptly.
• Respect the technical operation of the website and other users of the service.

Prohibited Activities

You must not use Cookie Casino to commit fraud, launder funds, exploit a technical fault, manipulate games, or interfere with the fairness or security of the platform. You must not use automated software, bots, scripts, scraping tools, or similar technology unless expressly authorised.

Prohibited conduct also includes collusion, chargeback abuse, identity misrepresentation, bonus abuse, account sharing, use of stolen payment details, and attempts to conceal the source or destination of funds. You must not introduce malicious code, overload the website, bypass access controls, or use the service to promote unlawful activity.

Cookie Casino may investigate suspected misconduct and may preserve relevant account, transaction, and technical records for that purpose.

Intellectual Property

Cookie Casino and its licensors retain rights in the website, software, graphics, text, logos, game content, trademarks, and other materials made available through the platform. Subject to these Terms, you receive a limited, personal, non-transferable permission to use the service for its intended purpose.

You must not copy, modify, publish, distribute, reverse engineer, commercially exploit, or create derivative works from platform content without prior written permission. Nothing in these Terms transfers ownership of intellectual property to you.

Limitation of Liability

Cookie Casino aims to provide a reliable service but cannot promise uninterrupted availability, error-free operation, or that every feature will remain available. Access may be affected by maintenance, telecommunications failures, payment provider issues, device problems, or events outside reasonable control.

To the extent permitted by applicable rules, Cookie Casino is not responsible for losses caused by your failure to secure account details, inaccurate information, unsuitable equipment, unauthorised access resulting from your conduct, or reliance on content supplied through the platform.

Nothing in these Terms excludes responsibility that cannot lawfully be excluded or limits any protection that applies to you. You remain responsible for reviewing wagers and transactions before confirming them.

Account Suspension

Cookie Casino may suspend, restrict, or close an account where it reasonably suspects a breach of these Terms, failed verification, unauthorised activity, payment irregularity, technical abuse, or conduct that may harm the platform or other users.

During a review, access to games, bonuses, deposits, or withdrawals may be limited. Where an account is closed, Cookie Casino will determine whether any remaining balance is payable after considering verification, transaction history, promotional terms, and any amounts lawfully owed.

You may request clarification about an account decision through the available support channel, although security and fraud-prevention information may not be disclosed.

Privacy

Cookie Casino processes account, device, transaction, gameplay, and support information as needed to operate the service, protect users, verify activity, prevent abuse, and meet applicable obligations. Information may be shared with payment providers, technical service providers, verification partners, or other parties where reasonably necessary for these purposes.

Further details about collection, use, retention, cookies, and your available choices are provided in the Cookie Casino Privacy and Cookie notices. You should read those documents before using the platform.

Responsible Gambling

Gambling should remain a form of entertainment, not a way to earn income or recover losses. Set personal limits before playing and stop if gambling is affecting your finances, relationships, work, or wellbeing.

• Decide how much time and money you can comfortably spend.
• Never chase losses or borrow money to gamble.
• Take regular breaks and avoid playing when distressed or impaired.
• Use available deposit, spending, session, or account restriction tools where offered.
• Contact support if you need help understanding safer gambling options.

Cookie Casino may apply restrictions or request additional information where activity raises responsible gambling concerns. You may also ask for an account break or closure, and you should not create another account to evade a restriction.

Amendments

Cookie Casino may update these Terms to reflect changes to the service, promotions, security procedures, payment arrangements, or applicable requirements. The revised version will be made available on the website and will state its effective date where appropriate.

If a change materially affects your use of the service, Cookie Casino may provide an additional notice. Continuing to use the platform after updated Terms take effect means that you accept the revised provisions. If you disagree, you must stop using the service and may request account closure.

Contact Information

For questions about these Terms, account access, verification, payments, responsible gambling tools, or a complaint, contact Cookie Casino through the support channel listed on the website or by email at [email protected].

When contacting support, provide enough information for your request to be located, but do not send passwords, full payment card details, or other unnecessary sensitive information. Cookie Casino may ask security questions before discussing account-specific matters.

Last updated: 9 September 2026