Cookie Casino Privacy Policy

This Privacy Policy explains how Cookie Casino collects, uses, stores and protects personal information when you visit our website, create an account, play games, use our services or communicate with us. It is intended to help you understand our privacy practices and the choices available to you.

Cookie Casino is designed for individuals aged 18 and over in Canada. By using our website, you acknowledge that you have read this policy. Some services may involve additional privacy notices or terms, which will be presented when relevant.

Information We Collect

We collect information that is reasonably necessary to operate Cookie Casino, maintain account security, process transactions and provide customer support. The information we receive may depend on how you interact with the website.

Information You Provide

• Account details, such as your name, date of birth, residential address, username and contact details.
• Login credentials and account preferences.
• Information used to verify identity, age, location or account ownership when such checks are required for account protection or service operation.
• Payment and transaction details, including deposits, withdrawals, payment method information and related records. Full payment card details may be handled directly by an authorised payment provider rather than stored by Cookie Casino.
• Messages, documents and other information you choose to provide when contacting support or submitting a request.
• Marketing preferences, survey responses, promotions entered and other information connected with your use of our services.

Information Collected Automatically

When you access Cookie Casino, we may collect technical and usage information, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and interactions with games or website features. We use this information to understand performance, identify unusual activity and improve the user experience.

We may also receive information from payment processors, identity verification providers, fraud prevention services, analytics providers and other business partners. Such information is handled in accordance with this policy and the provider's own privacy terms where applicable.

How We Use Information

Cookie Casino uses personal information for clear and legitimate operational purposes. These purposes may include:

• Creating and administering your account.
• Providing casino games, account functionality, promotions and related services.
• Processing deposits, withdrawals, refunds and other account transactions.
• Confirming eligibility, age, identity and account ownership.
• Detecting and preventing fraud, money laundering, abuse, collusion, unauthorised access and other harmful or irregular activity.
• Maintaining the security, stability and functionality of our website and systems.
• Responding to questions, complaints, requests and technical issues.
• Sending service messages, including account notices, security alerts and changes to important terms or policies.
• Providing promotional communications where permitted and where your preferences allow them.
• Analysing usage trends, testing improvements and developing more relevant content and features.
• Managing disputes, enforcing agreements and protecting the rights and property of Cookie Casino, our users and our partners.
• Meeting applicable legal, regulatory or contractual obligations in a responsible manner.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted by law or explained to you in advance.

Cookies and Similar Technologies

Cookie Casino uses cookies, pixels, local storage and related technologies to make the website function and to understand how visitors use it. These technologies are small files or signals that may be placed on your device or accessed when you return to the website.

Depending on their purpose, these technologies may be used to:

• Keep you signed in and preserve essential account or game settings.
• Remember language, region and other preferences.
• Protect sessions and identify suspicious activity.
• Measure website performance and diagnose technical problems.
• Understand navigation patterns and improve the design of Cookie Casino.
• Support relevant advertising or promotional measurement where such activities are used.

Some cookies are essential and may be required for requested services to work correctly. Other cookies may be controlled through your browser settings or a cookie preference tool where available. Blocking or deleting cookies can affect login functions, game performance and other website features. Cookie settings do not necessarily remove information already collected, and separate controls may apply to mobile devices or third-party services.

Data Sharing

Cookie Casino does not treat personal information as a product for unrestricted sale. We may disclose information when reasonably necessary for the purposes described in this policy or when disclosure is otherwise permitted or required.

Recipients may include payment and banking partners, identity and age verification providers, fraud prevention specialists, technology and hosting companies, customer support platforms, analytics providers, professional advisers and organisations involved in corporate transactions. These providers are expected to process information only for authorised purposes and to apply appropriate safeguards.

Information may also be shared with competent authorities, courts, regulators, law enforcement agencies or other parties when we believe disclosure is necessary to comply with a valid obligation, respond to a lawful request, protect safety, investigate misuse or defend legal rights. We may disclose limited information to another party where you have requested or authorised that disclosure.

Data Security

Cookie Casino uses administrative, technical and organisational measures intended to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and restricted access based on job responsibilities.

No website, network or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We will assess security incidents and take appropriate steps in accordance with applicable obligations and the circumstances involved.

Data Retention

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period depends on the type of information, the reason for collection, account activity, security needs, dispute risks and any applicable recordkeeping requirements.

When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use. Some records may remain in encrypted backups or archives for a limited period before they are overwritten or removed. Information connected with a closed account may therefore not disappear immediately, particularly where it is needed to prevent fraud, resolve disputes or protect the integrity of the service.

Your Rights

Depending on your location and applicable privacy rules, you may have rights concerning personal information held by Cookie Casino. These may include requesting access to information, asking for inaccurate details to be corrected, seeking deletion where appropriate, objecting to certain uses, withdrawing consent for optional processing, or requesting information about how data is handled.

You may also be able to update selected account details through your account settings or unsubscribe from promotional messages by using the available preference controls. Service-related communications may continue when they are necessary for security, transactions or account administration.

Requests should include enough information to help us identify the relevant account and understand what you are asking for. We may need to verify your identity before completing a request. Certain limitations or exceptions may apply, including where retaining or using information is necessary for security, legal compliance, dispute resolution or the prevention of abuse.

Third-Party Services

Cookie Casino may contain links, integrations or features provided by third parties. Examples can include payment interfaces, verification tools, social features, analytics systems and customer communication services. When you use a third-party service, that provider may collect information under its own privacy policy and terms.

Cookie Casino does not control every third-party privacy practice and is not responsible for policies that are outside our systems. We encourage you to review the information presented by an external provider before submitting personal information through its service. Third-party links do not necessarily represent an endorsement or guarantee by Cookie Casino.

International Transfers

Some suppliers or service providers supporting Cookie Casino may process information in Canada or in another country. Where personal information is transferred or accessed across borders, we seek to use reasonable contractual, technical and organisational measures appropriate to the circumstances.

Privacy protections in another country may differ from those in your place of residence. Information may also be disclosed outside Canada where necessary for a transaction, technical service, security investigation, legal process or other purpose described in this policy. Further details may be available upon request, subject to security and confidentiality considerations.

Policy Updates

Cookie Casino may revise this Privacy Policy to reflect changes in our services, technology, business practices or applicable requirements. The updated version will be posted on the website with a revised effective date where appropriate.

Changes will apply from the date stated in the updated policy unless a different approach is required. We recommend reviewing this page periodically. If a change materially affects how we use personal information, we will provide additional notice when reasonably appropriate. Continued use of Cookie Casino after an update may indicate acknowledgement of the revised policy, subject to any rights you may have under applicable law.

Contact Information

If you have a privacy question, want to make a request or need clarification about this policy, contact Cookie Casino at [email protected]. Please do not send payment card numbers, passwords or other unnecessary sensitive information in your initial message.

We will review privacy enquiries and may ask for additional details to verify your identity, locate relevant records or understand the nature of your concern. We aim to handle requests fairly, securely and within a reasonable timeframe.

Last updated: 9 September 2026